February 24, 2025
PT PELNI (Persero) is committed to protecting and respecting your personal data. In accordance with the Personal Data Protection Law (UU PDP), we are responsible for collecting and managing your personal data lawfully, transparently, and fairly. This Privacy Policy outlines how we collect and use your personal data, the purposes for doing so, and your rights concerning the data we process.
We collect information from you when you visit our website, register on our site, make bookings, subscribe to our newsletter, respond to a survey, or fill out a form. When you access company-owned websites or applications (e.g., PT PELNI (Persero)), personal data such as IP address, location, browsing history, and application usage may be collected through mechanisms such as cookies or activity logs.
The personal data we collect is used for the following purposes:
The personal data we may use includes:
We do not share your personal data with third parties unless it is necessary for the purposes outlined in this policy or required by applicable law. Authorized parties will only be given access to your data to the extent necessary for specific purposes.
We partner with third parties such as business partners, payment service providers, and IT vendors to help deliver services we offer to you. These third parties will only access your personal data as needed to perform their roles in the relationship, with obligations to maintain confidentiality and protect your personal data in accordance with applicable policies and regulations.
In certain cases, your personal data may be transferred outside Indonesia, such as to countries with adequate data protection levels or according to international standards. Before making such transfers, we will ensure that necessary steps are taken to safeguard your privacy rights.
We are committed to maintaining the confidentiality and security of your personal data. We employ various technical measures to protect your data from unauthorized access, use, disclosure, alteration, or deletion. This includes encryption and our certification under ISO 27001 for information security management systems.
We do not engage in automated decision-making that could significantly affect data subjects without human intervention, unless permitted by applicable law or necessary for contract execution or other legitimate interests.
We process your personal data based on one or more of the following legal grounds:
We do not knowingly collect personal data from children under the age of 18. If we learn that we have collected such data without parental or guardian consent, we will promptly take steps to delete it.
Personal data will be retained only as long as necessary to fulfill the purposes of collection or to meet legal obligations. We ensure that your personal data is not stored longer than required.
You have certain rights regarding your personal data under our management, including:
We will respond to requests to exercise your data rights in accordance with applicable laws. We may ask you to verify your identity before processing your request.
If you believe your privacy rights have been violated, you may submit a complaint to us through our communication channels. We will respond promptly and in accordance with applicable regulations. If you are not satisfied with our response, you may also file a complaint with the relevant data protection authority.
This Privacy Policy is governed by the laws of Indonesia, specifically the Personal Data Protection Law (UU PDP) and related regulations.
We may update this Privacy Policy from time to time. We will inform you of any changes through appropriate means (such as via the website or email), and the latest version of this policy will always be available to you.
By using our services or submitting your personal data to PT PELNI (Persero), you acknowledge that you have read and agreed to this Privacy Policy. Your consent allows us to process your personal data in accordance with this policy. You have the right to withhold certain data; however, doing so may limit your access to some of our services.
If you have any questions about this privacy notice or wish to exercise your data protection rights, please contact us at:
Email: privacy@pelni.co.id
Postal Address:
Head Office of PT PELNI (Persero)